ATM tech support security:
This service is very unique and we are the only company who currently provides this service to specific customers.
Have you ever gone to an ATM Automated Teller Machine to do your banking or just simply withdrawal money and the machine is out of order?
This is where we come in, the company who maintains and repairs these machines have to send out a technician to work on repairing it and resolving whatever issue is causing the ATM not to work correctly.
Once A technician has been assigned to attend the location of the ATM machine in question we are called to meet the technician on site while they work on and repair the problem.
During this process cash and components may be exposed so the safety and security of the technician, cash, tools and equipment is of the up most importance. In some cases they may be working inside a closed financial institution so protecting the business is also important.
Customer care
Operational excellence, integrity and teamwork are the foundations of our service commitment. Working seamlessly as part of each customer’s organization, our priority is to anticipate our customers’ needs and add maximum value to our services through well-developed methods, imaginative use of technology and dedicated local and national management teams. We create value for our customers through long term partnerships, a passion for customer care, and the willingness of our people to take no detail for granted.
Our officers must remain on site and with the technician until the job is complete and it is safe to clear.
Of course not everyone needs this service but this also puts us a cut above our competitor’s.
When we are called for this type of call for service our dispatch team will Put the call up on the CAD system just like other service calls which is encrypted and protects all clients information.
